ISO-IEC-20000-FOUNDATION TEST DATES, ISO-IEC-20000-FOUNDATION RELIABLE BRAINDUMPS SHEET

ISO-IEC-20000-Foundation Test Dates, ISO-IEC-20000-Foundation Reliable Braindumps Sheet

ISO-IEC-20000-Foundation Test Dates, ISO-IEC-20000-Foundation Reliable Braindumps Sheet

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

>> ISO-IEC-20000-Foundation Test Dates <<

ISO-IEC-20000-Foundation Reliable Braindumps Sheet | Exam ISO-IEC-20000-Foundation Learning

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

  • A. Internal audit
  • B. Recertificat ion audit
  • C. Gap analysis audit
  • D. Surveillance audit

Answer: D


NEW QUESTION # 40
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Involve the customer
  • B. Initiate problem management activities
  • C. Keep top management informed
  • D. Escalate the incident

Answer: C


NEW QUESTION # 41
What is the objective of service continuity management?

  • A. To ensure that service continuity requirements are fully defined and agreed in service level agreements
  • B. To ensure that potential service continuity issues are predicted and preventive action taken
  • C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
  • D. To ensure that service continuity plans are tested in accordance with business needs

Answer: C


NEW QUESTION # 42
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

  • A. To ensure that a process exists for the procurement of suppliers
  • B. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
  • C. To ensure that supplier processes and procedures are defined
  • D. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

Answer: B


NEW QUESTION # 43
What is the value of good service management?

  • A. It provides a structure for service provisioning that can be adapted to the culture of the organization
  • B. It allows an organization to be certified, which always adds value for the business
  • C. It offers prescriptive guidance that allows the organization to create efficient processes.
  • D. ensures people to comply with service level agreements (SLAS) using documented information

Answer: B


NEW QUESTION # 44
......

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